How might we streamline the meeting room experience for Nestlé employees to better prepare for the future of meetings?
The project aimed to create a more intuitive, inclusive, and streamlined system to improve searchability and standardize filters, naming conventions, and accessibility features. By ensuring that relevant room details, such as capacity, technology, and accessibility, were easily accessible across all platforms and devices, the initiative sought to reduce booking errors, enhance user satisfaction, and minimize clutter within the system. Another key goal was to introduce email booking confirmations to provide users with critical information such as accessibility options and room specifications.
The redesigned system, piloted in Mexico, North America, and Switzerland, enhanced booking efficiency and data accuracy while providing a unified experience across MS Teams and Outlook. Standardized naming conventions and improved accessibility features reduced errors and booking times. The pilot also revealed scalability challenges, integration opportunities, and the need for localized approaches to meet diverse regional needs.
